Shipping & Delivery
Nattura Shower coordinates shipping and delivery on a project-by-project basis. Prices shown on our website include standard shipping, while the final delivery method is selected according to product type, dimensions, destination, and project requirements.
Once the appropriate product and configuration have been confirmed for your project, our team will provide the estimated transit time and applicable delivery information as part of your project quotation.
Where We Deliver
Nattura Shower supports projects throughout the Americas, including the United States, Canada, Mexico, Central America, the Caribbean, and South America.
Product availability is confirmed on a project-by-project basis according to applicable plumbing codes, water-efficiency standards, certification or registration requirements, and other destination-specific requirements.
For international projects, products may be shipped directly from the manufacturer or production facility to the project destination when this provides the most efficient logistics solution.
Shipping methods, customs arrangements, and delivery responsibilities are coordinated according to the project location, selected product configuration, and agreed shipping terms.
Shipping Costs
Standard shipping is included in the prices shown on our website.
Projects requiring ferry service, remote-area delivery, expedited transportation, special handling, dedicated freight, or other non-standard logistics may require additional charges. Any such costs will be clearly identified and confirmed before order acceptance.
For international projects, customs duties, import taxes, VAT, brokerage fees, and other destination-country charges are separate unless specifically included in the project quotation.
Sales Tax
Sales tax is applied where required by applicable law. For additional information, please see our Sales Tax Policy page.
U.S. Import Duties & Customs
For projects within the United States, Nattura Shower coordinates the international import and customs-clearance process for products manufactured abroad.
Applicable import duties, tariffs, customs-clearance fees, and brokerage costs are included in the quoted product price unless otherwise stated. Customers are not required to arrange international importation independently.
Sales tax, where applicable, is addressed separately under our Sales Tax policy.
International Duties, Taxes & Customs
For projects outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply.
The applicable importer of record, customs-clearance responsibilities, duties, taxes, and delivery terms will be identified as part of the project quotation and agreed shipping terms.
Nattura Shower can coordinate with the project team, manufacturer, freight forwarder, and customs broker as required.
Ferry & Special-Access Destinations
Projects requiring ferry service, island delivery, remote-area access, or other special transportation arrangements may require additional logistics coordination and charges.
Common destinations requiring special arrangements include Fire Island, Shelter Island, Orcas Island, San Juan Island, Bainbridge Island, Catalina Island, Nantucket, Martha’s Vineyard, and similar locations.
Any additional costs will be confirmed before order acceptance.
Shipping Exceptions
We do not ship to Post Office Boxes or Military APO addresses.
Remote areas, islands, U.S. territories, and other special-access destinations may require additional transportation arrangements or charges. International shipments are also subject to applicable customs, trade, and destination requirements.
Our team will coordinate the most appropriate logistics solution for each project.
Notices & Shipping Updates
Once your project shipment has been scheduled, our logistics team will provide shipping and tracking updates by email.
Shipping communications may be sent from logistics@natturashower.com. If you are working with us for the first time, please check your spam or junk folder if an expected message has not arrived.
Planning Ahead
We recommend scheduling contractors and installation only after the products have arrived and been inspected.
Manufacturing, customs, freight, weather, carrier schedules, and other circumstances outside our control may occasionally affect estimated delivery dates. Nattura Shower is not responsible for consequential costs resulting from transportation or delivery delays.
Changes After Order Confirmation
Changes to product configuration, finish, delivery address, or other project details may be possible only while production and logistics status permit.
Please contact our team as soon as possible if a change is required. Once a shipment has been released or is in transit, changes may no longer be possible.
Modifying Shipping Instructions
For shipments handled by FedEx or UPS, tracking information may allow the recipient to manage certain delivery preferences directly through FedEx Delivery Manager or UPS My Choice, including:
Holding or delaying delivery
Pickup at an eligible carrier location
Redirecting a shipment where permitted
Rescheduling delivery
Setting delivery preferences
Providing an electronic signature where available
Shipments already in transit cannot always be expedited, redirected, or modified.
For freight, dedicated transportation, international shipments, or other large-format deliveries, please contact our logistics team directly if delivery instructions need to be updated.