Last Updated: November 06, 2024, 02:43 P.M. EDT
Nattura Shower ("Nattura Shower," "NatturaShower," "Website," "Websites," "Channel," "natturashower.com," "We" "Us" or "Our"), or its Parent Organization, provide website features and other products and services to you when you visit or shop in our family of websites (including mobile websites), in connection with any of the preceding, in each case subject to your compliance with these Terms of Use.
Conditions of Sale
These Conditions of Sale govern the sale of products by Nattura Shower to you. Please read these conditions carefully before placing an order with Nattura Shower. By placing an order with Nattura Shower, you signify your Agreement to be bound by these conditions.
Privacy Statement:
Nattura Shower is strictly committed to privacy. As described below, any information we gather on this Website is strictly for our internal use and will not be shared with any other entity, public or private, under any circumstances. We will not sell or share any lists or other data that we may retain, and we do not purchase such information from any other sources. Nattura Shower does, however, reserve the right to disclose any information as we see fit to satisfy any applicable law, regulation, legal process, or request by governmental authorities.
Generic Statistical Data:
All web servers track basic information about their visitors. This information includes but is not limited to IP addresses, browser details, timestamps, and referring pages. None of this information can personally identify specific visitors to this site. The data is tracked for routine administration and maintenance purposes.
Personal Information Collected
We do not store any credit card information. Except for credit card information, we store some information from your order form to allow us to track previous orders to help us provide better customer service and track warranty. Please e-mail us at sales@natturashower.com if you wish to update your information. You may also elect to have your information completely removed from our system by e-mailing your request to us at sales@natturashower.com.
Pricing
All prices listed on this Website are subject to confirmation. Nattura Shower will notify you by e-mail within two business days of purchasing if the confirmed price of an item you selected differs from the price listed on the Website or your Purchase Order. If you are still waiting to receive an e-mail within two business days of completing a purchase order, Nattura Shower is deemed to have confirmed the purchase at the price listed on the Website or your purchase order. If you do receive such notification, the sale will be automatically terminated unless you reply by e-mail confirming your intention to purchase the item at the confirmed price.
Online Shopping Terms and Conditions
All orders and purchases made through this Website are subject to the following:
- You agree to pay - You agree to pay for all charges noted herein as payable by you. All prices listed on this Website are in US dollars, and all payments will be processed in US dollars.
- Effect of errors on Our part - While Nattura Shower takes great care to ensure its advertising is accurate, errors and inaccuracies may occur. Nattura Shower may correct errors or inaccuracies and change or update information on this Website at any time without notice, including regarding prices and availability of items.
Further, an order confirmation number or e-mail does not signify that an order has been accepted or that an offer to sell has been confirmed. Without prior notice, Nattura Shower maintains the right to set order quantity limits on any item and deny service to any client. In some cases, additional verification of information may be necessary before an order is accepted. Products and their prices may be added, removed, or altered at any time on the Websites. Nattura Shower retains the right to refuse or cancel any orders placed if an error is found or if any information on the site is found to be incorrect in any way. The decision to cancel or decline any order remains at the exclusive discretion of Nattura Shower. Nattura Shower retains the right to suspend or delete your account at anytime. Canceling your order may result in a price change for any items you previously intended to buy at a discount.
Restrictions on who may purchase, what may be purchased, and where items may be shipped:
You may only purchase or order items for lawful purposes.
You must be 18 years of age or older to purchase from the Nattura Shower.
All sales are final
All sales made through Nattura Shower are final. All products displayed on our Websites are imported from Italy and are strictly non-returnable, non-cancellable, and non-refundable, except in cases of verified manufacturer defects or damages. Any payments received cannot be refunded under any other circumstances.
By completing a purchase, you agree that this policy is binding and non-negotiable. In the event of a dispute, you must follow the procedures outlined in these Terms for reporting and resolving issues related to defects or damages before pursuing any external action.
Manufacturing Defects and Damages
At Nattura Shower, we strive to provide high-quality products. However, in the rare event that you receive an item with a manufacturer defect or damage, please follow the steps below to ensure the issue is resolved promptly:
1. Reporting a Defect or Damage
Timeframe: You must report any manufacturing defects or damages within 48 hours of receiving the product.
How to report: Send an email to sales@natturashower.com with the following:
Order or invoice number
Detailed description of the defect or damage
Photographic or video evidence showing the issue from multiple angles
Date of delivery (as per the shipping confirmation)
2. Assessment and Resolution
Once your report is submitted, we will assess the information provided. If the defect or damage is verified:
Repair or Replacement: We will offer a repair, replacement, or any other suitable remedy based on the severity of the defect.
Shipping Costs: Nattura Shower will cover the shipping costs for any approved returns or replacements due to manufacturer defects.
3. Exclusions
Wear and Tear: Please note that normal wear and tear or damage caused by improper use or maintenance is not covered under this policy.
Failure to Report: Claims submitted outside of the 48-hour window may not be honored.
4. Non-Returnable Policy
As a reminder, all products are strictly non-returnable except in cases of verified manufacturer defects or damages, and must follow the process outlined above.
Upon submitting a claim for a manufacturing defect or damage, you will receive a confirmation email from Nattura Shower within two (2) business days acknowledging receipt of your claim. We will then review the submitted evidence (photographs or videos) and respond with the next steps for resolution. If the defect or damage is verified, we will provide an appropriate remedy, including repair, replacement, or other suitable options based on the severity of the issue.
Chargebacks
Customers agree not to file any chargeback with their credit card issuer unless they have made a good faith effort to resolve the issue directly with Nattura Shower. A "good faith effort" includes contacting Nattura Shower at sales@natturashower.com and allowing a minimum of 10 business days for us to address the issue. Any chargebacks filed without prior communication and reasonable effort to resolve the matter with Nattura Shower may be considered fraudulent and will be contested to the fullest extent of the law.
By purchasing from Nattura Shower, the customer acknowledges and agrees that all sales are final, and any attempt to dispute or charge back the purchase for reasons other than verified manufacturer defects or damages will be considered a violation of these terms. In the event of a chargeback, Nattura Shower will provide all relevant documentation to the credit card issuer to support the legitimacy of the sale.
Customers may be held responsible for any legal or administrative fees associated with invalid or fraudulent chargebacks.
Code Compliance Policy
Given the constant changes and wide variety of local, state, federal, and international codes and regulations across the nation and abroad, Nattura Shower cannot assume responsibility for ensuring compliance with specific building codes. It is the client's responsibility to verify and confirm that the product meets all applicable local requirements before placing an order.
We strongly encourage clients to consult with their local building authorities and licensed professionals to ensure that the product's specifications and installation instructions comply with relevant standards and regulations. This step is essential for ensuring compliance, safety, optimal performance, and maintaining warranty protection. Please note that Nattura Shower does not perform installations and is not responsible for the means, methods, or procedures followed by the contractor during installation.
If a product does not comply with local codes and regulations, Nattura Shower is not obligated to issue a refund or accept returns due to non-compliance. Any modifications or adjustments needed to meet local requirements are solely the responsibility of the client and/or their contractor.
Clients are encouraged to verify compliance thoroughly before making a purchase to avoid complications and ensure a seamless experience.
Sales Tax
See Sales Tax below
Limitation of Liability
Nattura Shower does not accept liability beyond the remedies set forth herein, including but not limited to any liability for products unavailable for use, lost profits, loss of business, inconvenience, or emotional distress. Except as expressly provided herein, Nattura Shower will not be liable for any consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. You agree that for any liability related to the purchase of a product, Nattura Shower is not liable or responsible for any amount above the amount invoiced for the applicable product in connection to damages.
Further, in no event shall Nattura Shower or any of its members, employees, affiliates, distributors, or third parties involved in the creation of information for and publication on any of its Websites be liable to any party for any indirect, direct, or incidental losses of any kind that are "special," "punitive," "consequential," "exemplary," or of any other nature. Your single and exclusive remedy concerning your use of the Websites or any information included therein, including User Content, is to cease using the Websites.
All material, products, and services made available to you through the Websites or other Channels are subject to the above restriction on liability, which you thus recognize. Responsibility is restricted to the maximum extent permissible by law in those jurisdictions that do not allow the exclusion or Limitation of Liability for damages that are "special," "punitive," "consequential," "exemplary," or of any other nature. In no event shall the liability of Nattura Shower to you or any third party exceed the greater of (a)the amount in dispute not exceeding the total amount which you paid to us in the twelve (12) months before the action giving rise to the liability or (b) USD 100.00, notwithstanding any other provision of this Agreement.
Exclusion of Liability
Nattura Shower makes every effort to ensure that the information provided on our Website is accurate and up-to-date. However, we do not guarantee the completeness, accuracy, or timeliness of the content. This includes, but is not limited to, product descriptions, pricing, and availability. Nattura Shower reserves the right to correct any errors, omissions, or inaccuracies at any time without prior notice. By using this Website, you acknowledge and agree that you do so at your own risk, and Nattura Shower will not be liable for any damages or losses arising from reliance on the information provided.
To the fullest extent permitted by applicable law, Nattura Shower disclaims all warranties and conditions not expressly stated in these Terms, including implied warranties of non-infringement, fitness for a particular purpose, or conditions that may arise from past dealings. While Nattura Shower guarantees that the products are of high quality and that we are authorized sellers, this disclaimer serves to clarify that we are not responsible for unintended uses or conditions beyond our control.
Age of Users
Our products and services are marketed for and directed towards purchase by adults. Individuals under the age of 18 ('Minors') are not permitted to use Nattura Shower Websites. Furthermore, we do not knowingly collect or solicit personal information from individuals under the age of 18 or knowingly allow such individuals to register for an online account or to post personal information on our Websites. Should we learn that someone under the age of 18 has provided any personal information to or on any of the Nattura Shower Websites, we will remove that information as soon as possible.
Links to Other Websites
The Websites may contain links to third-party websites ("Other Sites") that are not under Nattura Shower's control. Nattura Shower makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Websites or link to the Websites. Nattura Shower provides these links to you as a convenience, and the inclusion of any link does not imply endorsement by Nattura Shower of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party sites.
Amendments to the Conditions of Sale
We reserve the right to change our Website, Policies, and Terms and Conditions, including these Conditions of Sale, at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us unless any change to these Terms and Conditions, Policies, or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.